I posted back in November about a certain pair of boots that I had to have from Aldo Shoes. I was also coveting another pair of boots and the only way I could justify purchasing them is if I could get them on sale.
The
KREUZIGER boot from
Aldo sold out immediately in stores throughout San Antonio. I tried several times to buy them at the mall, but I didn't have much luck. The sales associates told me that they were too popular in the stores, but they would keep a well stocked selection online. So, I decided to wait patiently and I checked 4-5 times a week to see if they had gone on sale.
I checked
Aldo on Tuesday evening and they had gone on sale! I was thrilled! I have been searching for months for the perfect brown boot with a heel and these were the only ones I loved. I doubled checked to make sure they had my size in stock and they did! I made my purchase as quickly as I could!
I got an email right away from Aldo stating that my order was being processed and they gave me my order confirmation number, along with the shipping and delivery date, and they had already taken the money out of my account.
I received the following email from
Aldo Shoes late last night:
Dear Kerbi,
We would like to provide you with an update on your recent
ALDOSHOES.COM order #
15472758. In processing your order, we realized that we were unfortunately out of stock of the item(s) listed below. As such, we were obliged to cancel the shipment of these item(s).
| style | size/color | price | quantity | total |
KREUZIGER | 39 / Cognac | $83.99 | 1 | $83.99 |
We would like to apologize for any inconvenience this cancellation may have caused; we do our best to maintain the accuracy of our inventory. If you would still like to purchase the item(s) listed above, please check our Web site again in the near future; we update our inventory often as new shipments arrive.
Please note that the amount of $81.73 has been refunded to your credit card and should appear in your account within 3 to 5 business days.
We value your business and hope you will shop with us again.
Sincerely,
ALDO Customer Service
1-888-818-2536(USA)
I was and still am in complete shock that Aldo would allow this to happen. It's very simple. If you have an item for sale on your website, you should make sure that you actually have the specific item and size requested in stock before you: A). Sell an item that you don't really have in stock.
B). Take money out of someone's account for said item that you don't actually have in stock.
C). Send a confirmation email with the tracking number, ship date, and delivery date for said item that actually doesn't exist.
Have you or someone you know ever had a similar online shopping experience?